Customer Service & Order Follow-Up Specialist (Packaging Technology)

Yuto Packaging Technology Indonesia · 📍 Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 6,000,000 - Rp 9,000,000 per bulan

Join Yuto Packaging Technology Indonesia, a leading innovator in sustainable packaging solutions, as our Customer Service & Order Follow-Up Specialist in beautiful Bali! This is your opportunity to build meaningful customer relationships while enjoying a competitive salary of Rp 6,000,000 - Rp 9,000,000 per month. In this role, you'll be the first point of contact for our customers, ensuring their orders are processed smoothly and efficiently using our proprietary CRM system, Salesforce.

Based in our modern office in Canggu, you'll work closely with our sales and production teams to deliver exceptional customer service. With a focus on sustainability, Yuto Packaging is committed to reducing plastic waste through innovative eco-friendly packaging solutions. This role is perfect for someone who thrives in a dynamic, fast-paced environment and wants to make a real impact in the packaging industry.

As a Customer Service & Order Follow-Up Specialist, you'll play a crucial role in ensuring customer satisfaction. You'll handle inquiries, resolve issues, and follow up on orders to guarantee timely delivery. This position offers a unique blend of customer service and order management, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

Manage customer inquiries and complaints, ensuring timely and satisfactory resolutions using Salesforce.
Process and follow up on orders to ensure they are shipped on time and meet customer expectations.
Collaborate with the sales and production teams to address customer needs and resolve any issues.
Maintain accurate records of customer interactions and order statuses.
Provide exceptional customer service, building strong relationships with both new and existing clients.
Stay updated on industry trends and Yuto Packaging's product offerings to provide informed advice to customers.
Participate in team meetings and contribute to the development of customer service strategies.
Ensure compliance with company policies and procedures related to customer service and order management.

🎓 Kualifikasi & Syarat

Minimum 2 years of experience in customer service or a related field, preferably in the packaging industry.
Proven track record of delivering exceptional customer service and resolving customer issues.
Strong communication and interpersonal skills, with the ability to build rapport with customers.
Proficiency in using CRM systems, particularly Salesforce.
Familiarity with packaging industry standards and trends.
Ability to work in a fast-paced, dynamic environment with a focus on meeting customer needs.
Excellent organizational and time management skills.
Fluency in English and Bahasa Indonesia is a plus.